Official product information
JellyRock Money-Back Guarantee: How Refunds Work
Yes, JellyRock orders can be refunded, following the Amazon return window unless the seller prints a longer one.
Call the order desk with your order ID, then mail the jars with tracking to 5 Park Avenue, Floor 18, New York, NY 10016. Confirm the number of days with the desk.
The JellyRock guarantee in plain words
The seller’s pack says refunds follow the Amazon return window, unless the seller prints a longer one. We were not given a number of days, so we will not print one. Confirm your window with the order desk when you buy.
It is a purchase policy, not a medical promise. You claim it by phone with your order ID, then mail the jars back.
| Term | Detail |
|---|---|
| Window | Amazon return window, unless the seller prints a longer one |
| How to claim | Call the order desk (number in the site footer) |
| You need | Order ID, full name, email |
| Return address | 5 Park Avenue, Floor 18, New York, NY 10016 |
| Return postage | Paid by buyer; use tracking |
| Refund timing | 3–5 business days after credit, then 5–10 days on card |
How to claim your refund
Call the order desk
Phone the order desk with your order ID. Ask which return window applies to your order.
Pack the jars
Add a note with your full name, email and order ID.
Ship with tracking
Mail it to 5 Park Avenue, Floor 18, New York, NY 10016. You pay postage.
Wait for the credit
The refund is issued 3–5 business days after the return is credited.
See it on your card
Allow another 5–10 days.
Make the guarantee work for you
- Ask for your window in days when you order, and write it down.
- Keep the order email and ID.
- Keep jars and packaging until you decide.
- Ask whether opened jars qualify.
- Use tracked shipping.
Order JellyRock and confirm your return window.
Check today’s priceGuarantee: questions
More answers on the full FAQ page.
How does the guarantee work?
Refunds follow the Amazon return window, unless the seller prints a longer one. Call the order desk with your order ID.
Where do I send a return?
5 Park Avenue, Floor 18, New York, NY 10016. Include full name, email and order ID.
Who pays return shipping?
The buyer. Use a tracked service.
How long does a refund take?
3–5 business days after the return is credited, then 5–10 days on your card.
How do I contact JellyRock support?
Call the order desk, listed in the site footer, for tracking, changes and refunds. The website inbox cannot see orders.
Ready to try JellyRock?
Pick a pack and see the price at checkout. Refunds follow the Amazon return window, unless the seller prints a longer one. Questions first? The contact page shows which desk to use.
Sold through a U.S. retail desk for JellyRock. This site is not the manufacturer and earns when you buy.