Official product information
Contact JellyRock
For JellyRock orders, tracking and refunds, call +1 (302) 200-3480. For website questions, email [email protected] (Mon–Fri, 9:00 am–5:00 pm ET); it cannot see orders. Office: 9 West 57th Street, Floor 31, New York, NY 10019. Returns: 5 Park Avenue, Floor 18, New York, NY 10016.
Contact details
Orders and refunds
Phone: +1 (302) 200-3480
BuyGoods order desk.
Website questions
Email: [email protected]
Mon–Fri, 9:00 am–5:00 pm ET. Cannot see orders.
Office
9 West 57th Street, Floor 31, New York, NY 10019, USA
Returns
5 Park Avenue, Floor 18, New York, NY 10016, USA
Full name, email and order ID inside.
Which contact to use
| I want to… | Use |
|---|---|
| Order | +1 (302) 200-3480 |
| Track | +1 (302) 200-3480 |
| Change or cancel | +1 (302) 200-3480 |
| Refund | +1 (302) 200-3480 |
| Return jars | 5 Park Avenue, Floor 18, New York, NY 10016 |
| Report a site error | [email protected] |
| Press or privacy | [email protected] |
Before you call
- Order ID from your email.
- The email you ordered with.
- Purchase date.
- Lot code from the base, for jar questions.
Mail returns only to 5 Park Avenue, Floor 18, New York, NY 10016, not the office.
Common reasons people get in touch
Where is my order?
Call with your order ID.
I want a refund
Call with your order ID.
Broken seal
Do not use; call the desk.
A fact looks wrong
Email [email protected].
Contact: questions
More answers on the full FAQ page.
How do I contact JellyRock support?
Call +1 (302) 200-3480 for orders and refunds. The website email, [email protected], cannot see orders.
Where do I send a return?
5 Park Avenue, Floor 18, New York, NY 10016. Include full name, email and order ID.
Who pays return shipping?
The buyer. Use a tracked service.
How long does a refund take?
3–5 business days after the return is credited, then 5–10 days on your card.
Ready to try JellyRock?
Pick a pack and see the price at checkout. Refunds follow the Amazon return window, unless the seller prints a longer one. Questions first? Call the order desk at +1 (302) 200-3480.
Sold through a U.S. retail desk for JellyRock. This site is not the manufacturer and earns when you buy.